Developing outstanding corporate customer service

May 10th, 2012|Research & benchmarks|

A benchmark study of complaint resolution behaviours. There are many theories and approaches to delivering excellent customer service. Customer service consultants and experts extol the virtues of exceeding customer expectations, ‘wowing’ the customer, being proactive, taking a “Yes, I can” approach, the importance of First Contact Resolution, the need to show Empathy. But which [...]