12 01, 2015

Running effective meetings using verbal behaviours

January 12th, 2015|Opinion|

An article on the BBC News website highlighted the importance that employers are putting on “soft skills”; by which they mean communication, the ability to initiate, interact with customers and work in a team. One of the challenges faced is that these soft skills are rarely taught in schools, though one might argue that in [...]

10 01, 2015

PC World – a case study

January 10th, 2015|Case studies|

PC World operates stores across the UK that specialise in selling computing solutions to both personal and business customers. After a change in their stores’ organisational structures, PC World needed help to ensure that their staff could provide excellent customer service and improved sales performance. Key performance indicators for the project were identified [...]