Our values

We have six values that express who we are, how we aim to behave and what we aim to be as an organisation. They are an expression of our identity and a source of reassurance for our clients.

1. Excellence

We strive for excellence in everything we do, as individuals, as teams, as a company. No one can impose standards on us higher than those we impose on ourselves. Our quest for continuous improvement is relentless.

2. Focused

We are not generalists. We don’t aspire to be all things to all people. Sales, negotiation and communication skill development is what we do and we do it to the highest standards in the world.

3. Customer first

Doing the right thing for our clients matters deeply. We listen, we consult, we respond. We work hard to be a team they trust, with whom they feel safe and enjoy working. The fact that many of our clients stay with us for years, if not decades, is testament to this.

4. Authenticity

We do what we say, we deliver what we promise. We are open and honest in our dealings with our clients, our stakeholders and with each other. We would rather politely decline business than promise something we knew we couldn’t deliver.

5. One team

We are a multidisciplinary team of researchers, learning specialists, project managers, trainers, instructional designers, communicators, administrators. Our skills combine on a daily basis to make a difference for our clients. We respect each other and work as a team. We place the good of our company before personal success.

6. Expertise

We value expertise, who ever and where ever it comes from. We challenge our own understanding continuously. We study commercial contexts, markets, trends, new and emerging thinking in every industry. It is integral to our ability to help clients achieve a measureable difference in performance.

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