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Celebrating 50 years of SPIN Selling


This year, we’re celebrating! It’s 50 years since the extensive research behind SPIN Selling and the Buying Cycle officially started to benefit the business world and Huthwaite International began its journey as a leading authority in sales and negotiation expertise.

In the five decades since, SPIN has continued its dominance as the world-leading sales methodology, supported by Huthwaite as an expert in sales, negotiation and communication skills development and behaviour change.

To tell our story, we’ve created a short documentary film to reflect on Huthwaite’s journey, celebrate our history, highlight our plans for the future and importantly, the future of sales.

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What is the SPIN Selling method?

We go to back to what SPIN is, how it was created and how it revolutionised the world of sales.

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The ultimate persuasive tool

SPIN is a powerful communication model that can be used in all sorts of environments – organisations use it to improve the customer experience at every level.

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The next generation of sales

We look at what the future is going to look like for sales and what impact SPIN will have over the next 50 years and beyond.

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The AI-empowered sales future

Our experts reveal how AI will impact sales and how Huthwaite will integrate and benefit from AI in SPIN Selling learning journeys.

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The case for the human – AI as co-pilot, not competitor

Does AI present a real opportunity for sales organisations and their people?  Top tips for intelligently embracing the future of sales.

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SPIN is the foundation of selling and I have been proud to implement it personally when I first started in sales, and in every team I lead. Congratulations on 50 years and for teaching millions – like me – the right way to engage and build a strong long-term relationship with a customer.

Michael Weenin, CEO, Calix

Over the years, our collaboration with Huthwaite has been instrumental in upskilling and empowering our colleagues globally. It has provided us with a robust framework to engage with our clients more effectively, fostering a consultative approach that is results driven.

Myles Davidson, Head of Sales, Zühlke Group

I have never experienced such a consistent lift in performance as I have with my strong collaboration with Huthwaite and SPIN Selling. When you combine excellent sales and negotiation techniques with best-in-class facilitators and coaches, you capture the essence of Huthwaite.

Martin Nyberg, Managing Director for PostNord Strålfors A/S

Sopra Steria in Norway has been using SPIN for several years with great success. SPIN has been important for us in the journey towards creating a common platform, terminology and processes for customer engagement across the organisation.

Jennifer Blerchar, COO, Sopra Steria

Contributors

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Tony Hughes

Cheif Executive Officer

Tony Hughes

Cheif Executive Officer

Huthwaite's CEO, Tony actively promotes the cause for sales and service excellence, and is part of the judging panels for the National Sales Awards and The National Business Awards. In recognition of his outstanding contribution to Sales and Marketing, in 2010, Tony was presented with the inaugural ISMM Lifetime Achievement Award at The British Excellence in Sales and Marketing Awards.

Neil Rackham

Neil Rackham

Founder

Neil Rackham

Founder

Neil Rackham is an author, consultant and academic who is widely recognised as one of the founders of modern sales theory. He is a leading authority on "consultative selling," an approach he pioneered and documented in a bestselling BOOK SPIN®Selling which introduced a new paradigm for big complex transactions in the worlds of sales and negotiation. Neil is the founder and former CEO of Huthwaite, where the SPIN® Selling methodology was developed and where it continues to justify its position as one of the most widely adopted tools by sales professionals everywhere.

Robin Hoyle

Robin Hoyle

Head of Learning Innovation

Robin Hoyle

Head of Learning Innovation

Robin has spent almost three decades as a strategic L&D leader, trainer and consultant. As a writer and blogger he focuses on workforce development policies, learning strategies, tools and techniques. He has written two books, ‘Informal Learning in Organizations: How to Create a Continuous Learning Culture’ and ‘Complete Training: From Recruitment to Retirement’, both published by Kogan Page. Robin is a Fellow of the Learning and Performance Institute and the Chair of the World of Learning Conference. In his role as Head of Learning Innovation at Huthwaite International, he is exploring routes to enhancing the learning experience and the impact of all Huthwaite’s training and learning interventions.

Professor Lynne Bianchi

Professor Lynne Bianchi

Professor of Science & Engineering Education

Professor Lynne Bianchi

Professor of Science & Engineering Education

As Professor of Science & Engineering Education at Manchester University, her expertise lies in innovative educational methods, fostering a new generation of STEM (science, technology, engineering and mathematics) leaders. She’s passionate about pushing the boundaries of mainstream STEM education and looks to shape the future of education using a people and communication centered approach. 

Rachel Massey

Rachel Massey

Director of Marketing

Rachel Massey

Director of Marketing

Rachel is responsible for Huthwaite’s strategic marketing and communications across the globe. With over 20 years marketing experience, Rachel has shaped brand architecture, driven digital strategy, created content, produced events and built communities for organisations from small businesses to global brands.

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George Pastidis

Sales & Learning Development Director

George Pastidis

Sales & Learning Development Director

George Pastidis brings over two decades of multifaceted expertise in learning and development, sales enablement and telecommunications. His strategic acumen has propelled Ericsson's sales initiatives, driving revenue growth and market expansion. Renowned for fostering a culture of continuous learning, he spearheads innovative programs that empower teams worldwide, ensuring Ericsson's position at the forefront of technological innovation. 

Dr. Doris Engesser

Dr. Doris Engesser

Director Sales Capabilities CoE EMEA

Dr. Doris Engesser

Director Sales Capabilities CoE EMEA

Dr. Doris Engesser is a visionary leader known for her strategic acumen in driving sales excellence. With a focus on empowerment and innovation, she cultivates a culture of success, propelling Boston Scientific to new heights in the medical technology sector by creating profitable growth, driving innovation with with multi-functional teams.. 

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John Massey

Global Head of Leadership

John Massey

Global Head of Leadership

John Massey is a transformative leader revered for his strategic insights and commitment to talent cultivation. With a track record of driving organisational excellence through his data-driven coaching programmes, he spearheads many of SAP's global L&D initiatives, shaping the future of leadership development in the tech industry.  

Helping people to articulate what it is they really want...that is the best way of building a relationship with people that I can think of...it's at the heart of consultative selling and, most importantly, it's at the heart of SPIN.

Robin Hoyle, Head of Learning Innovation, Huthwaite International

From the first classes we taught, many of our teams picked it up very quickly and they started to accelerate in terms of time to productivity. So when someone says it's old, today it's still our most used method with an NPS (Net Promoter Score) of just under 10...SPIN is still our No. 1 sales go-to.

John Massey, Global Head of Leadership & Professional Development, SAP Digital

SPIN has taught me to really listen to the needs of the people in front of me, rather than me just pushing my product...because that's not the persuasive tool. I remember being told, being right isn't persuasive.

Professor Lynne Bianchi, Professor of Science and Engineering Education, University of Manchester

Although SPIN was derived from the interactions between sellers and buyers, it is, in fact, a communication tool that can be used in all sorts of environments. It is used in consultancy, teaching, presentations – it's a persuasive tool...it gets people to think differently.

Tony Hughes, CEO, Huthwaite International

SPIN is, for us, a foundational element for sales. It gives such a structured approach to selling. It's a very simple approach and I think that's the beauty of it.

Dr Doris Engesser, Sales Capabilities CoE Leader EMEA, Boston Scientific

In between the company and its buyer, the company and it customers, the company and its supply chains, partnerships and alliances, there is a capacity to redesign and realign in a way that reduces risk and in a way which solves problems, and the SPIN model is useful in both those ways.

Professor Neil Rackham, creator of SPIN Selling

As AI becomes this ubiquitous presence, the human touch, those skills that ensure you can deal with people in an intelligent and empathetic way – they will become the real secret weapons for sales success.

Rachel Massey, Director of Marketing, Huthwaite International

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The Science Behind SPIN Selling

We deep dive into the extensive research around selling and salespeople that pioneered a new era in the sales landscape and brought success to organisations large and small.

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Ready to start you SPIN journey?

Generate more sales and reach higher levels of customer satisfaction through our SPIN Sales training and start to;

  • Shorten sales cycles
  • measure sales performance
  • create a consistent sales approach
  • increase customer satisfaction
  • reduce customer objections