A benchmark study of complaint resolution behaviours.

There are many theories and approaches to delivering excellent customer service. Customer service consultants and experts extol the virtues of exceeding customer expectations, ‘wowing’ the customer, being proactive, taking a “Yes, I can” approach, the importance of First Contact Resolution, the need to show Empathy. But which of these actually ensure that organisations keep their customers satisfied? At Huthwaite, we decided to use our behavioural analysis tool to answer this question.

For full findings from the research download the report below.

By submitting your request you are agreeing to and accepting Huthwaite International’s Privacy Policy and website Terms of Use.

Please keep me informed by email of solutions, insights and offerings from Huthwaite International.