Companies spend billions on improving employee performance yet not all of them can link the investment to increased profits, productivity or customer satisfaction. At Huthwaite ROI is not something that happens after the event.
We measure all the way through a project to help identify where best to allocate resources, where to make adjustments and where future investments should be made. We measure the impact of the behavioural change at every stage to build up a true gauge of effectiveness.
Before: Measurement begins before we do anything else.
We understand your objectives. Sometimes clients come to us with a clear and defined knowledge of what they want. Other times they invite us to help them clarify their thinking. Either way we review your objectives and are not afraid to challenge a preferred approach if we believe something can be achieved in a better way. We collect data on a number of your live commercial interactions, record the outcomes and then benchmark your current skills against our model of excellence.
During: We compare your current skillset to the behaviours needed to meet your objectives and identify the areas that need to improve.
After: We show you how to provide short and long-term reinforcement of your new skills. We can also help integrate our methodologies into your internal systems and processes to ensure sustained change and continued results.
“This is the best sales training programme I have come across. It is certainly the most effective development programme we have implemented in WF. The financial performance results speak for themselves. Yet, apart from the obvious rewards of increased sales and gross profit improvement, one of the greatest benefits has been the change in attitude of our Business Development Managers.”